Company Policy -- In Plain English

Information We Collect

Information you give us, such as your phone number
Google Analytics. Their policy can be found at :https://policies.google.com/privacy?hl=en-US

That's it!

Terms of Service

Our Terms of Service are brief and easy to understand!

Invoices:
Invoices are due within 24 hours of receipt unless otherwise stated. If this invoice is outstanding after 4 weeks of creation, a late fee of 15%, or $15, whichever is greater, will be added every month in addition to the total invoice price. Invoices outstanding past 8 weeks will be considered in default. Invoice may be sent to collections and will incur an additional $200 collections fee; and discounts on the invoice will be void. Any collections, legal, or other costs associated with collecting a debt may be an added bill. We offer auto-pay for all of our clients using credit or debit cards.
A 1.5% fee will be added to all card transactions; if you were not informed of this fee, and you would like to have it refunded, please contact us by replying to this email, by phone, or by mail.

Mitigating factors:
Factors, such as but not limited to: equipment failure, material availability, weather delay or interrupt projects or services. Apex Lawn Company is not responsible for unintentional damages caused by service, delays, or other mitigating factors nor will it change our obligations to you.

Objects on property:
Please move all mobile objects, such as but not limited to: cars, hoses, and toys on the property before arrival. The work area should be free of obstructions for the duration of the project or service. Apex Lawn Company is not responsible to damage caused to objects before, during, or after work.

Service changes:
If you have marked accept in error, please notify Apex Lawn Company immediately. Overgrowth, obstacles, and inaccurate property descriptions may incur additional charges determined by Apex Lawn Company. Services cannot be canceled after material is purchased. Changes to service date and details may be requested at the sole discretion of Apex Lawn Company. If cancellation is requested after certifying the service request, liability may be extended for the total invoice amount.
Recurring services without contract require a written 30-day cancellation notice by text to (919) 939-4665, email to client@apexlawncompany.com, or mail to P.O. Box 1012, Apex, NC 27502. Contract terminations are subject to language of contract.

Underground features:
Please mark all underground features such as, but not limited to: utilities and irrigation. Apex Lawn Company is not responsible for damage to underground features before, during, or after work. 811 will mark utilities, but will not mark private features such as irrigation.

Our Promise:
We strive to provide quality service to match and exceed the expectations of all our clients. We cherish the opportunity you have provided to earn your business, and enhance your landscape.

Thank you — Apex Lawn Company.

Termination of Contracts

Termination due to bankruptcy, moving, or medical conditions:
Termination due to the above special circumstances is generally permitted at the discretion of Apex Lawn Company with a 30 day notice for contracts with proof of circumstance.

Termination due to reasons not listed above:
Termination of your contract is at the discretion of an authorized officer at Apex Lawn Company unless otherwise stated in your contract.

If you do not wish to continue services you may generally:
a. pay 1/3 of the remaining contract balance with a minimum of one service charge.
b. provide a 30 day notice in addition to the price of three service charges.
Our termination clause helps us wrap up treatments for the lawn, and ensure both we and the client have enough time to make the adjustments required. Our contracts are desinged to get your lawn in shape quick with additional investment during certain times of year. They help us maintain stable prices while providing the services you need based on lawn-specific and seasonal demands.

Payment

Payment by Apple Cash, AHC, and check, may be collected in advance of service. Cash payments must be handed to techs on site, or be left in a secure location. Apex Lawn Company is not responsible for cash stolen before collection.
​Payments by card may be collected after service, or may be billed monthly. Card payments will incure a 1.5% processing fee. Bounced checks and charge-backs, may incur a 15% fee no less than $72. Cards stored on-file may be removed on request of client after payment.